In an effort to incorporate their services into corporate offices, Skype has announced a strategic partnership with Avaya, a leading seller of corporate phone systems. The deal will heavily incorporate Skype services into Avaya phone systems for improving communications between employees, as well as employees and customers.
The first phase of the deal will allow Avaya customers in the US to access Skype Connect for Skype calls between IP based phone systems. The second phase of the deal, which is set to launch in the second half of 2011, will allow companies to use instant messaging, video chat, and other Skype tools.
Vice President and GM of Skype for Business, David Gurlé stated, “We believe our integrated solution in the second half of 2011 is expected to offer the benefits of Skype to a growing number of businesses and open up new ways for people to communicate and collaborate.”
The major motivation for companies to look to Avaya/Skype services is that it will help reduce phone bills. Employees can make Skype calls via computer to customers for a low cost or no cost at all. Inbound calls to companies can also be routed online with the use of a Skype button on their sites.
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